by John Francis

The Art of Return and Building Lasting Relationships in Franchising

Jun 25, 2024 9:00:00 AM


  • In the fast-paced world of franchising, one of the best parts of my work as an advisor and coach is when clients come back. Over the years, I’ve worked with many amazing franchise folks. Whether I’ve helped with networking, coaching, advising, serving on boards, or speaking at events, it’s always a joy to reconnect with the franchise family. These continued relationships are built on trust and the real value created.

    What makes these returning clients special is their confidence in and with me. They look forward to our conversations, where every question can lead to new insights, and often the issues or challenges they bring to me are very complex and have a personal aspect to them. Lately, some have been very messy situations that I’ve helped with. And I’m using new tools, like AI for taking meeting notes, which has made our talks and the follow-up even more productive.

    It feels fantastic when clients choose to work with me again. It shows they trust my advice and enjoy how we work together, they know what to expect. To all who have come back for more, thank you. Every new project with you strengthens the connections and shows just how important mutual respect and understanding are in our industry.

    I’m excited about the chance to welcome more clients and friends back. These aren’t just business deals; they’re real people and partnerships based on trust, respect, and a shared goal to help others grow and succeed.

    In franchising, it’s not just about the first meeting—it’s about keeping those relationships strong over time. I’m grateful to keep building working and collaborating to create a future of continued success together.

John Francis

Written by John Francis

About the Franchise Expert


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John Francis is an enthusiastic, engaging business advisor, and an entertaining public speaker for franchise brands because he speaks from experience and he speaks from the heart. Franchising is in his blood, and his parents were true pioneers in the industry, turning their family haircutting business into a 1,000-salon franchise empire. He has been a franchisee and a franchisor, and has a deep understanding of the issues both face. Engage John as an advisor or to speak at your event, and you and your franchisees will learn how to look at your business in new, positive, and profitable ways.

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